Let down by after sales and build quality

Makes a great cup of coffee. I have owned Gaggia machines and the coffee the Jura produces is superior. I have the milk flask dispenser which is worth having.
However, less than 12 months in and the machine has a fault. Looks like a sticking water valve, but who knows since I am still waiting for the machine's return 6 weeks later. Also the chrome plating on the coffee dispensing nozzles has started to flake off. The only place this can end up is in the coffee!
After sales is appalling - if you are lucky you get to speak to a human, who will then call you back when he finds out where your machine is. Two weeks waiting BEFORE they even open your machines delivery packaging to see whats wrong! So if these machines are so good - why are so many waiting for repair?
For a £1600.00 machine, I expected quality, reliability & professional service. Silly me!